Privacy policy.

Norris Motorsports, Beckenham, Kent, BR3 4JJ, United Kingdom, is the data controller for the information described below. For any privacy question or request, email support@norrismotorsports.co.uk.

• Contact details: your name, email address and phone or WhatsApp number.
• Vehicle details: year, model, engine, gearbox, fuel grade, fitted hardware and the options you request.
• Technical files: your original (stock) ECU read, any datalogs you upload, and the calibration file we build for you.
• Order details: the products you bought, price paid, order number and payment status.
• Account details: your sign-in email and, if you use Google sign-in, the basic profile information Google shares.
• Website usage: anonymous, aggregated visit statistics such as page views, country and device type.

• To build and deliver the calibration file or hardware you ordered (performance of our contract with you).
• To take payment and prevent fraud (contract and legitimate interests).
• To keep you updated about your order by email (contract).
• To provide support, revisions and post-flash datalog review (contract).
• To meet accounting and tax obligations (legal obligation).

We do not sell your data, and we do not use your details for advertising profiling.

Card payments are processed directly by our payment provider. Full card numbers, expiry dates and security codes are never sent to, seen by, or stored on Norris Motorsports systems. We only receive confirmation that a payment succeeded, along with the amount and a reference.

• Finished calibration files stay available to download from your account for 5 days after release.
• Your original file and vehicle record are retained so the vehicle can be returned to factory software and so revisions can be produced.
• Order and payment records are kept for as long as UK accounting rules require.
• You can ask us to delete your files and account data at any time, unless we must keep a record for legal reasons.

• Our payment providers, to take and confirm payment.
• Our email delivery provider, to send order and account emails.
• Our secure hosting and database provider, which stores your account, orders and uploaded files.
• A partner garage, only where you have chosen on-site installation and only the details needed for your booking.
• Couriers, where physical hardware is shipped to you.

Files are transferred over encrypted connections and stored in access-controlled storage. Download links are issued individually, are time limited, and your order history is only visible once you are signed in to your account.

• Ask for a copy of the personal data we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete your data where we have no legal reason to keep it.
• Object to, or ask us to restrict, certain processing.
• Withdraw consent for marketing emails at any time.
• Complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how we handled your data.

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